From: Director (CBS)
Sent: 29 March 2016 08:15
Subject: Implementation of BCP for next 3 working days in CBS
Offices
Respected Sir/Madam,
We have issued various mails regarding smooth operations
of CBS Offices up to 31st March 2016 by invoking Business Continuity
Plans (BCP) for accepting Deposits, New Accounts / Certificates / Agent RD
Schedules in offline mode but with setting up a control room at Dak Bhawan and
kind of calls received with control room, it is observed that still CBS Post
Offices are not clear in executing various BCP orders. Therefore, I am once
again mentioning the steps to be taken for smooth functioning of CBS operations
in the light of slowness of Finacle:-
1. If Finacle is slow in any CBS Post Office, only
withdrawals and closures transactions should be carried out on line and
all other Deposits, New Accounts, New Certificates, Agent RD LOTs should be
accepted offline.
2. Passbook updating should be avoided in next three days.
3. Unnecessary Reports should not be generated.
4. Sacking of officials (if system is hanged) should be avoided as
after 15 minutes, automatic sacking happens.
5. In Offline mode, Deposits in RD, SB and PPF are to be accepted
in already circulated Excel sheets (refer BCP document). For SSA, orders will
be issued separately.
6. For new investments, creation of new CIF should be
avoided. If Finacle is working, use old CIF ID and open new account which
takes very less time. If Finacle is slow or not working, in case of opening of
accounts, AOF with KYC documents (if required) should be accepted with
Pay-in-Slip and counterfoil of Pay-in-Slip should be given to customer after
putting date stamp and signatures. In case of Certificates, receipt from NC 4a
should be issued. Details of such new accounts should be noted in a Register
and cash can be accounted for in SB Cash. If cheque is already cleared or
clearance is received in next three days, amount can be accounted in SB Cash.
These accounts can be opened in Finacle when speed is improved (but before 31st
March) and date of acceptance of cash or date of clearance of cheque should be
mentioned as Value Date in Finacle. If cheques are cleared without entering
into Finacle, funding can be done by Debiting 0007 Office Account and Crediting
0382 or 0017 Office Accounts and then debiting 0382 or 0017 office accounts and
crediting new account. No new investment should be refused by any CBS Post
Office up to 31st March.
7. In respect of Agent RD LOTs, SOP has been circulated for
accepting Agent LOTs in MS Excel and Agent LOTs prepared through Portal by
putting value date as date of presentation of Agent LOTs. No Agent LOT/List in
MS Excel should be refused by 31st March 2016. Agent List in MS Excel can be
accepted through PEN Drive, E Mail or CD and saved on the desktop first. After
words, it can be processed as per SOP circulated.
For any further query, Directorate Control Room numbers or CEPT
Chennai Team numbers can be contacted.
With regards,
Sachin Kishore
Director (CBS)
Sansad Marg,
Dak Bhavan
