NEW DELHI: Come September and
customers will receive messages on their mobile phones from India Post
informing them about status of mails, parcels, money orders and other
deliveries.
Besides, the postal department has decided to start tracking their postmen
with help of GPS enabled handheld devices by October. This will help locate the
postmen visiting the addresses given to them to deliver parcels and registered
posts in Delhi under a pilot project.
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"From September, we will send SMS to people informing them about
arrival of parcel at nearest centre and time period when it will be
delivered," India Post Chief Postmaster General for Delhi, Vasumitra, told
reporters while sharing details of activities performed during the Digital
India week.
He said the Department of Posts (DoP) is procuring 1.3 lakh GPS enabled
handheld devices for rural areas which will facilitate almost all kind of
services delivered through post offices like issuing of receipt for mail or
parcel bookings, acknowledge of deliveries, delivery of money orders.
"There is a provision of 15,000 handheld devices separately for
major cities. We are in process of procuring 1,000 additional devices for pilot
project in Delhi which will show us time when postmen visited various
addresses. It should be in place within three months," Vasumitra said.
The DoP has plans to provide 1,30,000 rural post offices with handheld
devices.
Vasumitra said that new services specially e-commerce business has increased
revenue for post offices and the company is further going to enhance services
for this segment.
"Last year, we earned a revenue of Rs. 48 crore from e-commerce
business and this year we are planning to achieve over Rs. 100 crore from Delhi
circle alone. We are also mulling entry into reverse logistics but there has
been no concrete decision on it yet," Vasumitra added.
He said that postal department already provides return services of
items that failed to get delivered as it is usual practice.
E-commerce currently facilitates free of cost pick up of items from
customer if he wants to return it due to some fault or any other discrepancy in
the product. India Post is also mulling to tap this opportunity as well.
Talking about banking project, India Post Director for Postal Services
in Delhi, Abhishek Singh, said, "13 ATMs are operational and 13 are in
pipeline which should be in place by October."
The DoP has plans to install 1,000 ATMs across country in this
financial year and total of 3,000 ATMs under current five year plan which ends
in March 2017.
Source:NDTV
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