Now Postal system all over the world is passing through a critical
stage due to the advancement in telecommunication sector. Some countries have already changed their
business strategy and found a place in another type of business. Some other countries like India are in the
process of transforming the face of traditional postal system.
The case is not different in US Post also. Now USPOST has sought suggestions from
general public about their expectations from Postal service in future as part
of new project “Post Office of the Future”
Following are the wordings from the website of US Postal authorities on
this subject.
Technology has changed the way we conduct business and socialize. We
are constantly seeking comfort, speed, and quality service and many of our
basic needs can be met from the comfort of our homes. For example:
• Our parents paid their bills
by mail; we pay our bills online.
• Our parents shopped in stores;
we order online and get the goods delivered.
• Our parents mailed letters to
friends; we stay connected via social media.
• Our parents mailed in
suggestions; we post comments to blogs.
The Postal Service has a vast network of post offices in most
communities across the country. It also has a website and smartphone apps to
engage online users. So, how can the Postal Service combine its existing or new
technology and its vast infrastructure to provide services that will improve
your quality of life? Some suggested ideas are providing a state sponsored
email inbox, digital stamps, using local post offices to offer convenient
government services, and even banking services for underserved communities. We
would love to hear your suggestions, too.
What do you think your Post Office will be like in the future?
What products and services would you like the Postal Service to offer
in the future?
How can the Postal Service use local post offices to better serve local
needs in an economically viable way?
Source : PBI.
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